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Well said! Thank you for this. I will reference your article next time I start to lose my cool over a hurtful post.

hi Cy. glad to hear this post adds value and may help... thank you for the comment and thanks for reading...

Great points John! I'm definitely bookmarking this entry to come back to when the hater-posters emerge (well - not really emerge, since they are usually anonymous)
Appreciate your insight - and here's to playing to your core and building your tribe.

thanks Jess! glad you enjoyed... i hope this post continues to help out as time goes by. thanks for reading!

My favorite line from that speech is "My name is Andrew Shephard and I AM the president."

Sometimes, that is what makes great discussion online is the differing opinions, as long as they are respectful. I remember a blog post I wrote one time about how I believed podcasts would one day replace webinars for marketing purposes. It was referenced in the Church of the Customer blog and generated almost 2000 hits and a hundred comments (especially from webinar consultants). It touched a nerve one way or the other for many people.

Sometimes the controversial posts are the most discussed and the most referenced. However, you have to set the rules. I never delete negative comments unless they are just flat out rude and disrespectful. But you create the tone on your blog.

As a former stand-up comic, I have learned to treat them like hecklers. Give them a little of their own medicine, ridicule them a bit, and they shut up.

Web 2.0 is about conversation. It isn't always agreeable, but as long as it remains respectful, it is progress in my opinion.

Great post, John. Great observations.

great comment, brian. didn't know you were a former stand-up comic! really like the reference comparing that to Web 2.0 and the negative comment/heckler conversation... an excellent way of looking at it. thanks for adding!

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